American Great Store is committed to excellence in all we do. This commitment especially applies to customer service. Unfortunately, there may be situations where an order could be inaccurate, incomplete, or damaged by mistake. We also realize that, for whatever reason, products may fail to meet your expectations.

Please reach out to Customer Service and allow us to provide a satisfactory experience should anything fail to meet your expectations.

Return Address: American Great Store
ATTN: Returns
25136 Sanoria Street
Laguna Niguel, CA 92677

PLEASE NOTE: Opened Audio/Visual or Multimedia resources (CDs, DVDs) are not eligible for a refund due to copyright infringement concerns. Media products purchased as a downloaded file are not eligible for a refund. Food items, including coffee, are ineligible for return due to their consumable nature. Please contact us for information about your specific return/refund request.

We appreciate your understanding and future business. If you have any questions or comments about how we can improve your experience with American Great Store, please feel free to let us know below.

Shipping Information:

Please carefully confirm your address and purchase are correct prior to submitting your order, as once an order is submitted it is typically unable to be altered or changed as we begin processing orders from our warehouse immediately.

Flat Rate: Based on weight, destination, and items ordered, we will determine whether the package ships UPS, FedEx, USPS First Class, or USPS Media Mail. Depending on which method we choose to use, the package may take additional days to be delivered after processing.

Neither American Great Store nor shippers consider Saturday, Sunday, or any Federal Holiday a business day.

Your method of payment will be charged at the time of submission to ensure your place in line for these limited edition, special order products. If your order is not charged, it has not been placed and you will not be in line to receive our special limited edition items.

Please submit a message through the Contact Us form below or email us if you require additional shipment options for an additional charge to cover the cost of multiple shipments.

Some products cannot be shipped to international destinations, so please submit a message to us if you would like to discuss international ordering options if your order will not process through our store.

Placing your order indicates your agreement to these statements. Thank you!

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For any further questions or assistance, please contact our customer service department available 8 a.m. - 5 p.m. (PST), Monday-Friday:

Email: americagreatstore@gmail.com
Phone: (949) 705-8099