Our operating hours are Monday to Friday, 9 a.m. to 5 p.m. Pacific Time (PST).

Please ensure your listed email address is correct and valid as this is where we will respond. Check your junk and/or spam folders for a message from an individual representative from American Great Store. Allow 24-48 business hours for us to research and respond, though most inquiries are answered within 8-12 business hours.

Email Customer Care: americagreatstore@gmail.com

Our warehouse and distribution center is located at:
American Great Store
25136 Sanoria Street
Laguna Niguel, CA 92677

If you receive a product from us that is damaged, please inform us so a replacement may be sent. Do not return defective items unless requested. Shipping fees for defective items returned without our request are not eligible for a refund.

If the order you received from us is incomplete or contains products you did not order, please email us. If your order was incorrectly packed, we will send the correct or missing product as quickly as possible.

If you wish for a different item (or size) than purchased, you may return your order in sellable condition (package well to avoid damage in transit) within 30 days for an even exchange. Include $5 made payable to American Great Store to cover a portion of the costs to ship the exchange item to you. Books must be returned in a box; shirts may be returned in a Tyvek envelope. Postage/shipping fees are not eligible for a refund/exchange.

If you are dissatisfied with your purchase, you may return your order in sellable condition (package well to avoid damage in transit) within 30 days for a refund, minus a 10% restocking fee. Products must be returned in sellable condition within this time period to receive a refund. Products must also be shipped in a trackable manner (with tracking number sent to our Customer Service) to qualify for any refund on items that might be lost in return transit.

Books must be returned in a box; shirts may be returned in a Tyvek envelope. Please note that in order to receive a refund, items must be received in sellable, unaltered condition. Postage/shipping fees are not eligible for a refund.

American Great Store
ATTN: Returns
25136 Sanoria Street
Laguna Niguel, CA 92677

Packages returned due to "Refused/Refusal" will incur a $10 fee. Store credit may be issued at the discretion of customer service.

Audio/Visual and Multimedia resources (DVDs, CDs, DVD-Roms) may be returned for exchange only if unopened. Opened Audio/Visual or Multimedia resources are not eligible for a refund due to copyright infringement concerns.

If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service, and will cover the cost to reship as well as the cost USPS charged to return the package to us. If the customer does not want the package reshipped, the refund will be processed less the 10% restocking fee and less the cost USPS charged to return the package back to us. If an order is returned to us because of a shipping error on our part, the package will be reshipped at no additional cost.

Please carefully confirm your address and purchase are correct prior to submitting your order, as once an order is submitted it is typically unable to be altered or changed.

In-stock orders typically ship within 7-10 business days following the date of order receipt. Orders with preorder items on them will be held until all items are in stock.

Based on weight and items ordered, we decide whether the package ships UPS, FedEx, SmartPost, USPS First Class, or USPS Media Mail. Depending on which method we choose to use, the package will take an estimated 5-10 business days to be delivered AFTER the 1-5 business day processing for in-stock orders. Please note that all these methods, including FedEx SmartPost, will be delivered by your local post office, so the shipping address you use on your order needs to be the one that your local post office delivers to.

USPS Priority: Typically takes 2-3 business days for the package to be delivered once it has been shipped AFTER the 1-5 business day processing for in-stock orders.

FedEx Ground: We ship from our fulfillment center in Laguna Niguel, CA, zip code 92677. Transit times are typically 1-5 business days in the contiguous U.S., NO SATURDAY DELIVERY. This transit time is AFTER the 1-5 business day processing for in-stock orders. No PO Boxes.

FedEx 2-Day: We ship from our fulfillment center in Laguna Niguel, CA, zip code 92677. This is typically guaranteed 2 business day delivery by 8pm, NO SATURDAY DELIVERY. This transit time is AFTER the 1-5 business day processing for in-stock orders. No PO Boxes.

By purchasing any item from American Great Store, the buyer expressly warrants that he or she is in compliance with all applicable Federal, State and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer’s responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated, or sold. The buyer expressly agrees to indemnify and hold harmless American Great Store and its affiliates for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State or Local laws or regulations.

Preorders and backorders are provided an estimated release date. This date is not guaranteed. It is an estimate provided by the vendor with a few extra days calculated in for any potential delays which could occur. All items will ship upon the availability of backordered/preordered items.

Please create an account so that you can check on the status of your order. Using Guest Checkout will store/save no information and you will not be able to access your order online. Creating an account allows you to log in, view your submitted orders, check on the status, and track the order once shipped. It will also provide the estimated release dates of preordered/backordered items.

If you have already checked out with Guest Checkout, and thus cannot view your order for estimated release dates, please locate the item on our store to review the most current estimated release date.

Information on how to leave reviews can be found on our website.

All reviews are available on our website.

Help & FAQ, Affiliate Program, Contact, About, Terms of Service, Refund policy information can all be found on our website.